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FAQ - Information about Festival Passes

When do passes go on sale?

Passes go on sale on March 25th, 2010.

 

When does the sale of passes end?

The passes will be sold until June 30th, 2010 or until the pass pool is empty (the pool has been considerably reduced compared to last year).

 

How much does the pass cost?

The pass costs PLN 300.

 

What does the pass entitle me to?

The pass is programmed for  55 admissions, so it entitles the holder to participate in 50 shows (the biggest possible number of films to watch – 10 festival days x 5 shows a day) providing you have made a reservation for a specific film, and to one absence without cancelling the reservation (for every next absence without cancelling the reservation the holder will lose 5 admissions - read more below.) In addition, the pass entitles you to discounts on tickets for the concerts and special events as well as a discount on the catalogue and other festival publications.

 

When can you make a reservation from?

Making the reservation is possible from 9 am on the day preceding the event until the beginning of the screening. For example: to make a reservation for a film screened on 24 July, you will be able to book the seatson 23 July from 0:00. This is to eliminate the situation where all the seats are booked “just in case” on the first day. There will be a chance of looking through the repertoire carefully and making a considered decision. You should remember that you can order only one seatsfor a given screening at a given hour. You must not order more than one seatsin a single hour bloc on the given day. An hour bloc means screenings held at intervals no longer than 30 minutes (e.g. 9:45, 10:00 and 10:15 make a single hour bloc).

 

What should I do if I want to go to a different film (than the one have I planned earlier)?

In such a case you should cancel your reservation and make a new one; this is possible until 15 minutes before the show. If you do not cancel your reservation and not appear at the show, the number of admissions on your pass will bereduced by 5 admissions; that is why it is necessary to cancel the reservation.

 

Where can I cancel the reservation?

Cancellation of the reservation is possible at all festival facilities (apart from the Opera House). They will have specifically prepared computer stations with access to the Internet.

 

Is it possible to give one's pass to another person?

The pass cannot be given to anyone else on any condition. It is attributed to the person who bought it. It has a first name, surname and photo of the person.

 

How do I add a photo to the pass?

When making an order for the pass (first you must register on the website) after filling in the data, you will find that there is an “add a photo to the pass” button. You do it just like you add a file (attachment) to an e-mail message.

 

What are the requirements for a photo to be added to the pass order?

Itshould be a current portrait photo in a file not exceeding 2 Mb, with a minimum size of 400 pixels x 400 pixels, preferably in resolution 300 dpi; the photo will be used to identify the owner of the pass. Lack of a photo or a photo which does not identify the person ordering the pass makes the pass invalid.

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